Privacy Policy


Privacy Policy for Misetric


Last Updated: 2 February, 2026


1. Introduction


Welcome to Misetric. We are a technology company based in Nigeria, providing a Restaurant Point-of-Sale (POS) software platform designed to help you easily manage orders, menus, and tables in one place, save time, reduce errors, and grow your business.


We are committed to protecting your privacy and the personal data of our customers and their end-users (e.g., restaurant staff and customers). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, www.misetric.com, and our POS software application.


By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.


2. Information We Collect


We collect information that you provide directly to us and information about your use of the Service.


A. Information You Provide:

  • Account Information: Name, email address, phone number, restaurant/business name, address, and billing information when you register.
  • Restaurant Data: Menu items, pricing, inventory data, employee profiles (name, role, access permissions), and table layouts you input into the Service.
  • Customer Transactions: Order history, transaction details (time, amount, items), and table numbers processed through the POS. We do not typically store full payment card details (these are handled by secure, certified payment processors).

B. Information Collected Automatically:

  • Device and Log Data: IP address, browser type, operating system, device identifiers, crash reports, and usage details (e.g., pages visited, features used, time stamps).
  • Restaurant Operations Data: Aggregated data on sales trends, peak hours, popular menu items, and inventory usage generated through the use of the Service.

3. How We Use Your Information


We use the collected information to:

  • Provide, operate, maintain, and improve the Misetric Service.
  • Process your registration, transactions, and send related information.
  • Manage your account and respond to your requests, comments, or questions.
  • Send technical notices, security alerts, and support messages.
  • Analyze usage trends to develop new features and enhance functionality.
  • Prevent fraud, protect the security of our Service, and enforce our terms.
  • Comply with applicable Nigerian laws and regulations, including the Nigeria Data Protection Act (NDPA) 2023.

4. Legal Basis for Processing (Under NDPA)


We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
  • Legitimate Interests: To operate and improve our business, ensure security, and prevent fraud, where such interests are not overridden by your data protection rights.
  • Consent: Where you have given clear consent for a specific purpose (e.g., marketing communications).
  • Legal Obligation: To comply with the laws of the Federal Republic of Nigeria.

5. Data Sharing and Disclosure


We do not sell your personal data. We may share information in the following limited circumstances:

  • With Your Consent: For purposes you have authorized.
  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., cloud hosting (like AWS, Google Cloud), payment processing, data analytics, customer support). These partners are contractually bound to protect your data.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where user information may be transferred as a business asset.
  • For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Nigeria).

6. Data Retention


We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (including tax and accounting requirements under Nigerian law), resolve disputes, and enforce our agreements.


7. Data Security


We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure server infrastructure. However, no electronic transmission or storage method is 100% secure.


8. Your Data Protection Rights (Under NDPA)


As a data subject under the Nigeria Data Protection Act, you have the following rights regarding your personal data:

  • Right of Access: To request copies of your personal data.
  • Right to Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure: To request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: To request we restrict the processing of your data.
  • Right to Object to Processing: To object to our processing of your personal data.
  • Right to Data Portability: To request the transfer of your data to another organization.
    To exercise any of these rights, please contact us at support@misetric.com. We will respond within one (1) month as required by law.

9. Data Transfer and Storage


Your data is processed and stored primarily on secure servers within Nigeria. However, as we use global cloud service providers, your data may be transferred to and maintained on servers located outside of Nigeria. We ensure such transfers are governed by adequate data protection agreements and safeguards.


10. Children’s Privacy


Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.


11. Changes to This Privacy Policy


We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.


12. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:


Misetric
51 Aba Road, Port Harcourt, Rivers State
Email: support@misetric.com
Phone: 08134936607


For the Attention of: The Data Protection Officer